D369 Studios Support Wiki
D369 Studios Support Wiki
Search Our Knowledgebase...
Search Our Knowledgebase...
Where can I find your assets?
Where can I find your assets?
Where can I find your assets?
You can find our assets on the Epic Games FAB Marketplace, where you can download and import them directly into Unreal Engine 5. We also offer direct downloads from our official Gumroad and ArtStation store pages. If you encounter any issues, we're always here ready to assist.
Can I use your assets in commercial projects?
Can I use your assets in commercial projects?
Can I use your assets in commercial projects?
Yes, assets purchased from the Epic Games Marketplace or our official website can be used in commercial projects. Please refer to the specific licensing agreement associated with each product for detailed terms and conditions.
Yes, assets purchased from the Epic Games Marketplace or our official website can be used in commercial projects. Please refer to the specific licensing agreement associated with each product for detailed terms and conditions.
Yes, assets purchased from the Epic Games Marketplace or our official website can be used in commercial projects. Please refer to the specific licensing agreement associated with each product for detailed terms and conditions.
What file formats are your assets in?
What file formats are your assets in?
What file formats are your assets in?
Our assets are primarily available in FBX format, ensuring compatibility with Unreal Engine 5. Some assets may include additional formats like OBJ. Please check the product page for specific file format details and compatibility.
Our assets are primarily available in FBX format, ensuring compatibility with Unreal Engine 5. Some assets may include additional formats like OBJ. Please check the product page for specific file format details and compatibility.
Our assets are primarily available in FBX format, ensuring compatibility with Unreal Engine 5. Some assets may include additional formats like OBJ. Please check the product page for specific file format details and compatibility.
Can I get a refund if I'm not satisfied?
Can I get a refund if I'm not satisfied?
Can I get a refund if I'm not satisfied?
Due to the digital nature of our products, we do not offer refunds once the files have been downloaded. However, if you experience technical issues or have concerns, please contact us right away for prompt assistance.
Due to the digital nature of our products, we do not offer refunds once the files have been downloaded. However, if you experience technical issues or have concerns, please contact us right away for prompt assistance.
Due to the digital nature of our products, we do not offer refunds once the files have been downloaded. However, if you experience technical issues or have concerns, please contact us right away for prompt assistance.
Are your assets game optimized?
Are your assets game optimized?
Are your assets game optimized?
Currently, we focus on providing high-quality assets specifically designed for filmmaking, cinematics, and virtual production in UE5. However, we're planning on expanding our offerings to include modular game assets in the near future.
Currently, we focus on providing high-quality assets specifically designed for filmmaking, cinematics, and virtual production in UE5. However, we're planning on expanding our offerings to include modular game assets in the near future.
Currently, we focus on providing high-quality assets specifically designed for filmmaking, cinematics, and virtual production in UE5. However, we're planning on expanding our offerings to include modular game assets in the near future.
Do you offer discounts?
Do you offer discounts?
Do you offer discounts?
We offer discounts for students and occasionally run special promotions. Please contact our support team with your student credentials or follow our social media channels to stay updated on any current offers. We're happy to assist you!
What type of 3D assets do you create?
What type of 3D assets do you create?
What type of 3D assets do you create?
We love asset creation, including props, characters, vehicles, terrains, designed for cinematic use in Unreal Engine 5. Our meticulously crafted Environment mini-packs are modular, enabling creatives to quickly build scenes with premium quality, hand crafted assets.
We love asset creation, including props, characters, vehicles, terrains, designed for cinematic use in Unreal Engine 5. Our meticulously crafted Environment mini-packs are modular, enabling creatives to quickly build scenes with premium quality, hand crafted assets.
We love asset creation, including props, characters, vehicles, terrains, designed for cinematic use in Unreal Engine 5. Our meticulously crafted Environment mini-packs are modular, enabling creatives to quickly build scenes with premium quality, hand crafted assets.
Refund Policy for Asset Packs
Refund Policy for Asset Packs
Refund Policy for Asset Packs
Yes, we offer discounts for non-profit organizations. Please contact our support team for more information on how to apply for a non-profit discount and we'll be more than happy to help you with that.
Yes, we offer discounts for non-profit organizations. Please contact our support team for more information on how to apply for a non-profit discount and we'll be more than happy to help you with that.
Yes, we offer discounts for non-profit organizations. Please contact our support team for more information on how to apply for a non-profit discount and we'll be more than happy to help you with that.